IT Service Management (ITSM)
… and devops share many of the same high level objectives, but often diverge on approach and language.
Some of that is starting to change, however.
Check out the conversation I had with Claire Agutter, and Doug Tedder on Site Reliability Engineering and how organizations are finding common ground when they start to talk about desired outcomes and value.
For more on the topic of SRE, check out the following: